At Cravelynx LLC, we want you to be completely satisfied with your purchase. We understand that sometimes things don't work out as expected, and we're here to help make the return process as smooth as possible.

Our Commitment to You 

This policy outlines the guidelines for returns and refunds for purchases made on our website, https://cravelynx.com. We strive for transparency and fairness in all our interactions.

1. Return Window 

You have 30 days from the date your order was delivered to initiate a return.

2. Eligibility for Return 

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • It must be in its original packaging with all tags still attached.
  • You must have proof of purchase (e.g., your order number or receipt).

Non-Returnable Items 

For hygiene and safety reasons, certain types of items cannot be returned. If you are unsure whether your item is returnable, please contact us.

3. How to Initiate a Return 

To start a return, please contact our customer service team with your order number and the reason for the return:

Our customer service hours are Monday-Friday, 9 AM - 5 PM EST. Once your return request is approved, we will provide you with a prepaid return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping 

Cravelynx LLC will cover the cost of return shipping. We will provide a prepaid shipping label for you to send your eligible item back to us.

Return Shipping Address: 

Cravelynx LLC 3090 Helmsdale Pl Suite 340 Lexington, KY 40509 United States

5. Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 7-10 business days. Please remember it can take some time for your bank or credit card company to post the refund.
  • Rejected Refunds: If your return is rejected (e.g., due to not meeting eligibility criteria), we will explain the reason for the rejection.

6. Exchanges 

If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Damaged or Incorrect Items 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right by offering a replacement or a full refund, as applicable, provided it is reported within a reasonable timeframe after delivery.

8. Order Cancellation 

If you need to cancel an order, please contact us as soon as possible at support@cravelynx.com or +1 (626) 864-5983. We can only cancel orders that have not yet been processed for shipping (typically within 1-2 business days from the order date). If the order has already shipped, you will need to follow our standard return process.

9. Restocking Fee 

Cravelynx LLC does not charge any restocking fees for eligible returns.

10. Shipping Information

  • Order Processing Time: Orders are typically processed and shipped within 1-2 business days.
  • Shipping Rates & Times: We offer Free Shipping on all orders. Standard shipping time is 3-5 business days within the contiguous United States.
  • Domestic Shipping Only: Please note that Cravelynx LLC currently only ships within the United States.

11. Payment Information 

For your convenience and security, Cravelynx LLC accepts the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • Stripe
  • PayPal

12. Contact Us 

If you have any questions about our Return and Refund Policy, please don't hesitate to contact us: