Last Updated: [May 15, 2025]

Welcome to Cravelynx LLC! We are committed to protecting your privacy. This Privacy Policy explains how Cravelynx LLC ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit, use, or make a purchase from https://cravelynx.com (the "Site").

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

1. Who We Are 

Cravelynx LLC Website: https://cravelynx.com 

Contact Email: support@cravelynx.com

Contact Phone: +1 (626) 864-5983 Address: 3090 Helmsdale Pl Suite 340, Lexington, KY 40509, United States

2. Information We Collect

We collect various types of information to provide and improve our services to you.

  • Information You Provide Directly:

    • Contact Information: When you make a purchase, create an account, or contact us, we collect your name, email address, shipping address, billing address, and phone number.
    • Order Information: Details about the products you purchase from our Arts & Entertainment > Party & Celebration > Party Supplies niche.
    • Payment Information: When you make a purchase, your payment information (such as credit/debit card numbers - Visa, Mastercard, Amex) is processed securely by our third-party payment processors, Stripe and PayPal. We do not directly store your full payment card details on our servers.
    • Communications: Records of your correspondence with us, including emails, chat messages, and phone calls to our customer service (Monday-Friday 9AM-5PM EST).
    • Account Information: If you create an account, we store your username and password (encrypted) to manage your account and order history.

  • Information We Collect Automatically:

    • Device and Usage Information: When you visit our Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. We also collect information about how you browse the Site, such as the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We collect this using technologies like Google Analytics and the WooCommerce platform's built-in tracking.
    • Cookies: We use "cookies"—small data files placed on your device or computer—to help us remember you, understand your preferences, process your shopping cart items, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and fulfill your orders for party supplies, including shipping and managing returns.
  • Communicate with you about your orders, products, services, and promotional offers.
  • Provide customer support and respond to your inquiries.
  • Maintain and improve our Site, products, and services.
  • Personalize your shopping experience and recommend relevant products.
  • Prevent fraud and enhance the security of our Site.
  • Comply with legal obligations and enforce our terms and conditions.

4. How We Share Your Information

We share your personal information with third parties only in the ways described in this Privacy Policy:

  • Service Providers: We share your information with third-party vendors and service providers who perform services on our behalf, such as:
    • Payment Processors: Stripe and PayPal handle payment transactions securely.
    • Shipping Carriers: To deliver your orders.
    • Website Hosting & Maintenance: Companies that host and maintain our WooCommerce-powered Site.
    • Analytics Providers: Such as Google Analytics, to help us understand how our customers use the Site.
  • Legal Requirements and Business Transfers: We may disclose your information if required to do so by law, in response to a subpoena, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement; to enforce our Terms of Service; or to protect the security or integrity of our service. In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with other third parties when you give us explicit permission to do so.

We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes.

5. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access and Correction: You have the right to access and update your personal information. You can often do this by logging into your account on our Site.
  • Opt-Out of Marketing: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt-out, we may still send you non-promotional communications related to your orders or account.
  • Cookie Management: Most web browsers allow you to control cookies through their settings. You can choose to set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some features of our Site may not function properly.
  • Do Not Track: Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using SSL encryption for data transmission and storing sensitive data in secure environments. However, no internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@cravelynx.com, and we will delete such information from our systems.

8. External Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the Site after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us:

Cravelynx LLC

Email: support@cravelynx.com

Phone: +1 (626) 864-5983

Address: 3090 Helmsdale Pl Suite 340, Lexington, KY 40509, United States