At Cravelynx, your satisfaction is our priority. We want you to feel confident when purchasing automatic washing machines from www.cravelynx.com. This Refund & Return Policy explains the terms for returns, exchanges, and refunds to ensure a fair and transparent shopping experience.

1. Eligibility for Returns

• Returns are accepted within 30 days of delivery.

• The product must be in its original condition, unused, and with all packaging, manuals, and accessories intact.

• Proof of purchase (order confirmation or invoice) is required.

• Products damaged due to misuse, improper installation, or unauthorized repairs are not eligible for return.

2. Damaged or Defective Products

If your washing machine arrives damaged or defective, please contact us immediately at support@cravelynx.com.

• We may request photos or videos of the issue for verification.

• Once approved, we will arrange for a replacement or a full refund at no extra cost to you.

3. Non-Returnable Items

• Customized or special-order washing machines.

• Products that have been installed, used, or altered after delivery.

• Clearance or final sale items.

4. Refund Process

• After we receive and inspect your returned product, we will notify you of approval or rejection.

• Approved refunds will be issued to your original method of payment within 5–10 business days.

• Shipping charges are non-refundable, except in cases of defective or damaged items.

5. Exchanges

We allow product exchanges for eligible items within the 30-day return period, subject to availability.

6. Return Shipping

• For eligible returns, customers are responsible for return shipping costs unless the item was defective or delivered in error.

• We recommend using a trackable shipping service to ensure safe delivery of your return.

7. How to Initiate a Return

To start a return or refund request, please contact our support team:

📧 Email: support@cravelynx.com
🌐 Website: www.cravelynx.com
📍 Address: 6502 Grape Rd, Indiana 46544, USA
📞 Phone: 01634 830303